Terms and Conditions of Veg Box Deliveries

PRODUCT PURCHASES

 For home boxes/products, you may submit orders for products by using our online ordering facility on the website at any time. As we deliver on a Saturday morning the cut off for same week orders are by midnight of the Friday before. Any orders received after this point will be delivered the following Saturday. Please note in this event that the choice of produce may change week by week so please refer to our website.

For home boxes/products, each product for which you click ‘Add to Cart’ is added to a 'shopping basket' facility. You are given the opportunity to review each item in your shopping basket when you choose to view your basket details by clicking the basket icon. You can change these or cancel the purchase of each of the products completely, at this stage, at any time before clicking 'PURCHASE'. After you have clicked 'PURCHASE' and after our acceptance of your order, items are added to your delivery in addition to any items that you have previously ordered. 

No order is accepted from you until our website displays an order confirmation message - an order number and ‘Pending fulfilment’ message This message is displayed after you click 'PURCHASE' in the shopping basket 'order summary' page.  

 Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a product is or will be available at the time of accepting an order. If we are unable to deliver an item, you have ordered we will contact you prior to delivery to offer a reasonable substitute. You may reject that substitute and cancel the order without charge if an acceptable alternative cannot be agreed. We will, however, bear no liability for unavailability of products.

Cancellation of a Veg box can be made 24 Hours prior to agreed delivery. This can be emailed to lagomderbycic@gmail.com where a refund can be issued or an alternative delivery date agreed.

You are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.

 Where an item has been displayed on our website with an incorrect, erroneous price we reserve the right to not deliver the item and refund the price paid and correct the price of the item onsite for future purchases.

DELIVERY OF PRODUCTS AND INSPECTION BY YOU

We will make delivery to your address as stated on your order. We reserve the right not to deliver to all locations, and our delivery radius is stated on our website. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our website.

If you ordered from our website and then change your delivery address after purchase, your Veg Box order will not be updated and will be delivered to your original address. Please contact our Team if your address changes.

We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.

 If we are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for products unless or until we have delivered them to you and will either issue a credit to your account or refund you for the full amount charged for the product we couldn’t deliver.

 We will not charge you for incorrect products (Products that you have not ordered and substitutes for those products which substitutes are not acceptable to you) or products which we have not delivered in accordance with these Terms and Conditions. Otherwise, our liability in respect of incorrect delivery is limited to the price of the incorrect products or the products not so delivered.

 You must inspect the products as soon as possible after delivery and notify us within a maximum of seven days from the day of delivery if you find any defects via email lagomderbycic@gmail.com We will refund you the full amount charged for defective products. 

 I understand that I need to give my fruit & veg a good wash before eating.

 I understand that despite Hannah Fields not growing celery and celeriac on site, it's not possible for us guarantee that there is no risk of cross-contamination from celery, celeriac, and all other allergens. 

 I understand that if there are other products that I are allergic to, I can use your information box to detail and for you to remove them from your box, but this will not eliminate the possibility of cross contamination.  

 I understand that last minute changes and packing errors are possible so if someone in my household has allergies, I should check my box when I receive it.

 If there is a fault with your order from Hannah Fields, then please contact our team as soon as possible. We may offer a replacement, refund, or credit at our discretion, depending on the issue.

Perishable Items: Due to food safety reasons, we do not accept returns on fresh or perishable food if you change your mind.

YOUR CONSUMER RIGHT OF RETURN AND REFUND

As our Products contain fresh and perishable food, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the Products.

You have the right to cancel an order either by email within the normal business hours of 9am to 5pm. This will need to be 24 hours before agreed delivery as produce is harvested on the morning of delivery day. We agree to cancel your order and will not charge you for it. 

Right of return and refund if the Product is defective or not as described: Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. You have legal rights in relation to Products that are defective or not as described. If the Products we deliver to you are defective or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within seven days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product – this will assist in processing your refund quickly).

We will ask you to safely dispose of such Product and if we agree that it is defective or misdescribed (acting reasonably) we will offer you the choice of either an exchange or a refund of the price of the Product in full.

We will refund you within 14 days after the day on which (whichever is the earlier of):

the day we receive the Product back from you;

the day on which you provide us with acceptable evidence that you have sent the Product back to us; or

the day on which you provide us with acceptable evidence that the Product is defective or misdescribed and we have agreed for you to throw the Product away safely.

We try our best to ensure that our Products are perfect 100% of time, but we are sure you will agree that this is not always possible. In the event of a minor error (for example, failing to include one product, or substituting a red pepper for a yellow pepper) we reserve the right to use our discretion as to the amount of the refund. We will act reasonably and may offer you a partial refund or a voucher.

We will refund you by the method used by you to pay.

Your legal rights: Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. Your legal rights are not affected by your right of return and refund in this condition or anything else in these terms and conditions.